Need to make a change or cancel your order?

No problem – just send us an email at info@aurelia-usa.com or use the contact form below.

We’ll do our best to accommodate your request, as long as your package hasn’t been shipped yet.

Yes, absolutely.

Before sending anything back, please make sure to email us at info@aurelia-usa.com with your request — and ideally, a short reason for your return or exchange. You can also use our contact form.

As stated in our return policy, you are responsible for the cost of return shipping.

Once we’ve received your item, we’ll refund the corresponding amount.

Important:

Please ensure that the name on the return package clearly matches the name of the original recipient.

If someone else is sending it back for you, please include a note on the shipping label that allows us to identify your order.

Yes, absolutely. Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number and a direct tracking link.

You can follow your package anytime and see exactly where it is.

We accept the following payment methods, Credit & Debit Cards (Visa, MasterCard, American Express), PayPal, Apple Pay & Google Pay

Discount and promo codes can be applied at checkout — either in the order summary or during the final payment step. If you need help, we're happy to assist